Frequently asked questions

Yes. When ordering, choose “Transfer domain” and give us the auth code from your current provider. We will personally help you transfer your files, databases and emails.

Yes – every package includes at least one .de domain, permanently and not just for the first year. Business includes two domains, Pro three.

With monthly billing, at any time to the end of the month – simply via “Cancel contracts here” in the website footer or in the customer area. With annual billing, the initial term of twelve months applies.

Yes. Just write to us and we will move your package to the larger or smaller plan without any interruption.

Yes. If personal data is processed on your website – for example via a contact form – we will provide you with a DPA under Art. 28 GDPR.

With a web hosting package, you can install and maintain WordPress yourself. With WordPress Care, we additionally take care of the weekly updates, monitoring and, in an emergency, restoration.

Yes, we transfer your files and database and check that everything works as usual afterwards.

Licences for paid plugins or themes are not included. Of course, we also maintain any licences you already have.

Of course. Every web hosting package is suitable for WordPress – you then take care of the updates yourself.

Yes – with WooCommerce, the shop extension for WordPress. With WordPress Care we also keep WooCommerce and its extensions up to date. Joomla, Drupal, PrestaShop and other applications can be installed with one click in every web hosting package.

The e-mail package includes five mailboxes that share the package storage (up to 5 GB per mailbox). The web hosting packages include 5 to 100 mailboxes; they share the total storage of the package with the website and databases.

Yes. We show you how to transfer your existing emails and help you personally if needed.

Yes, with any common smartphone and email program. We will send you the settings you need.

No. The email package works without any website at all. You can switch to a web hosting package at any time later.

.de and .com can be ordered online. We are happy to register other extensions such as .eu, .net, .org or .berlin on request.

The auth code is a password for transferring your domain. You get it from your current provider and give it to us for the transfer.

You do. You are registered as the owner and can take the domain to another provider at any time.

Yes, domains can also be ordered on their own – for example to secure a name you want to use later.

A one-pager starts at €790, a website with up to five pages at €1,900 (incl. VAT). Before we start, you receive a binding fixed-price quote.

A one-pager is usually ready in two to three weeks, a larger website in four to six weeks – once the content is available.

Nobody knows your business better than you do. But we are happy to help with the wording and suggest royalty-free images.

Yes. If you like, we build your website with WordPress so that you can edit texts and images yourself. Or you can leave the maintenance to us.

Once paid in full, you receive the rights to use your website for your business. Details can be found in § 5 of our terms and conditions.

With our website care for €39 per month (incl. VAT), we make up to 30 minutes of changes per month to texts, images or opening hours for you and check your website every month. Unused time expires at the end of the month. Larger jobs are charged at €75 per hour in 15-minute steps after prior agreement. Website care can be cancelled monthly – without a care plan, changes are also charged at €75 per hour.

With monthly billing you can cancel at any time to the end of the month. With annual billing the first term is twelve months; after that consumers can cancel monthly.

Yes. Just write to us – we switch the plan without interrupting your website or e-mails. Amounts already paid are credited.

By bank transfer or – where offered in the customer area – by credit card or PayPal. You receive the invoice as a PDF by e-mail and in the customer area.

Yes, depending on the plan one or more .de domains are included. You can order further domains at any time.

That depends on the scope. After a short conversation you receive a binding fixed-price quote – no surprises.